Effective Date: August 25th, 2024

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Thank you for your interest in purchasing from Studio Delphinium Kigurumi. By purchasing from me, you agree to the following terms and conditions. Please read them carefully.

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1. General

1.1. These terms and conditions apply to all sales of kigurumi masks through Studio Delphinium Kigurumi (the “Service”).

1.2. By purchasing from me, you agree to be bound by these terms and conditions.

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2. Product Information

2.1. Kigurumi masks are handcrafted and made to order. Due to the nature of the product, slight variations/defects may occur.

2.2. I strive to ensure that the colors and features of my masks are accurately represented in photos; however, due to monitor settings and lighting, actual colors may vary slightly.

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3. Orders and Payment

3.1. All orders must be placed through email or through other channels if applicable.

3.2. Payment must be made in full at the time of order. I accept the following payment methods: Paypal.

3.3. All prices are in USD and do not include taxes, VAT, customs fees, or shipping fees.

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4. Shipping and Delivery

4.1. I offer worldwide shipping. Shipping times and costs vary depending on the destination.

4.2. Estimated delivery times are specified at the time of your order, but I cannot guarantee delivery by a specific date due to potential delays outside of my control.

4.3. The customer is responsible for providing accurate shipping information. I am not liable for lost or delayed shipments due to incorrect addresses.

4.4 Studio Delphinium Kigurumi is not responsible for lost or damaged packages. Parcel insurance is automatically added to shipping costs when creating a label.

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5. Returns, Exchanges, and Cancellations

5.1. Due to the customized nature of kigurumi masks, I do not accept returns or exchanges unless the product is defective or incorrect due to our error.

5.2. Cancellations are not allowed once an order has been placed. The refunded amount is only partial and will only reflect the fraction of work completed at the time of cancellation.

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6. Care Instructions

6.1. Proper care is essential to maintain the quality of your kigurumi mask. Please refer to the care instructions provided with your purchase. I am not responsible for damage caused by improper care.

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7. Prohibited Use Policy

7.1. My kigurumi masks are designed for artistic and creative use, and I do not permit them to be primarily used for lewd or pornographic content. This policy applies to subsequent owners as well.

7.2. If I become aware that a customer is using or has used my masks primarily for pornographic content, I reserve the right to terminate any ongoing business with that customer and refuse future sales.

7.3. What constitutes as "primarily" is up to the sole discretion of Studio Delphinium Kigurumi.

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8. Intellectual Property

8.1. All designs, images, and content associated with my kigurumi masks are the intellectual property of Studio Delphinium Kigurumi. They may not be reproduced, distributed, or used without my written permission.

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9. Limitation of Liability

9.1. Studio Delphinium Kigurumi is not responsible for any injuries, damages, or losses related to the use of my kigurumi masks.

9.2. In no event shall Studio Delphinium Kigurumi be liable for any indirect, incidental, or consequential damages arising from your use of the product.​

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10. Right to Refuse or Cancel Service

10.1. I reserve the right to refuse or cancel any order at my discretion, even after payment has been made, if I believe the order violates my policies, is fraudulent, or I am unable to fulfill it for any reason.

10.2. If I choose to cancel your order after payment, I will provide a full refund of the amount paid.

10.3. I may also refuse service to individuals who have previously violated these terms or exhibited inappropriate behavior, including but not limited to harassment or abusive communication.

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11. Failure to Respond

11.1. Customers are required to respond to messages and provide requested feedback in a timely manner to ensure the successful completion of their commission.

11.2. If a customer fails to respond within 7 days, the commission will be placed on hold, and no further progress will be made until communication is reestablished.

11.3. If a customer fails to respond for 30 days, the commission will be considered void, and the agreement will be terminated. In such cases, only a partial refund will be issued, with the refunded amount reflecting the progress and work completed up to that point.

11.4. Exceptions may be made only if prior arrangements have been agreed upon in writing.

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12. Resale
12.1. Resale of masks purchased from me is permitted; however, you are encouraged to notify me prior to the resale of the new owner.​​

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13. Repairs and Refurbishments
13.1. I do not provide repair or refurbishment services for used kigurumi masks.

13.2. Modifications or repairs performed by third parties or through DIY methods are done at your own risk and may affect the mask's original quality and durability.

13.4. While I allow third-party or DIY refurbishment, I am not responsible for any damage or issues resulting from such work.

14.2. Replacement masks must be commissioned as a new order and will follow the standard pricing and production timeline. Copies of previous commissioned mask files are preserved and will be accessible to me for re-printing and painting.

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14. Changes to Terms and Conditions

14.1. I reserve the right to modify these terms and conditions at any time. Changes will be posted on my website, and your continued use of my services constitutes acceptance of those changes.

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